Residents First

Leisureworld Etobicoke Residents First QI project was chosen for presentation at the Institute for Healthcare Improvement annual conference held in Florida in December 2011. “It was very exciting to be there,” said Leisureworld Etobicoke Administrator Lora Monaco, who attended the prestigious international conference with some of her staff. “We were the only LTC home presenting […]

Using System Maps to Gain a System Perspective to Improve Outcomes

Abstract Throughout the world, people are living longer, and chronic and degenerative diseases are on the rise (Bloom et al. 2011; National Institute on Aging and WHO 2011; Yach et al. 2004). These factors place great demands on healthcare systems and threaten sustainability. Fundamental changes are needed to improve health outcomes and reduce costs. Changes […]

Case Study:West End Quality Improvement Collaboration

Abstract The West End Quality Improvement Collaboration is a partnership of six community health centres in Toronto that was established with the goal of increasing the efficiency and effectiveness of service delivery by working alongside one another on quality indicators. Community health centres are funded to serve the most marginalized populations, which include people living […]