Residents First

Leisureworld Etobicoke Residents First QI project was chosen for presentation at the Institute for Healthcare Improvement annual conference held in Florida in December 2011. “It was very exciting to be there,” said Leisureworld Etobicoke Administrator Lora Monaco, who attended the prestigious international conference with some of her staff. “We were the only LTC home presenting at the conference, and it gave us a real sense of achievement.” Residents First QI coach Faten Mitchell was invited to present the results of the successful project she supported, which significantly reduced emergency department transfers for the home in 2011.

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