About Us

Faten Hassaan

Faten Mitchell is the lead advisor at Quality Improvement for Healthcare Inc (QI4H). She has over 10 years of experience aligning organizational strategic objectives that affect patient safety and family-centred care. We have successfully trained and mentored multidisciplinary and cross-sector healthcare leaders, providers, and interprofessional teams to build QI capacity and capability.

Why Choose Us?

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Lean Six Sigma

We use Lean Six Sigma and the Model for Improvement methodologies to improve performance.

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Extensive QI Experience

We have successfully trained and mentored multidisciplinary and cross-sector healthcare leaders, providers, and interprofessional teams to build QI capacity and capability across Ontario.

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Innovative Working Arangments

We encourage the organizations we work with to team up with peers within the industry. This helps to keep our services accessible to organizations of all sizes.

Past Project Results

  • Reduced ED visits by 75% and admissions by 15% for patients living with COPD.

 

  • Designed, mentored, and hosted a Kaizen event for 70 people from six organizations to create a future-state cancer screening process.

  • Average increase for cancer screening ratios: breast, 31%; cervical, 17%; and colorectal, 22%.

 

  • Analyzed six years worth of data from six hospital sites to determine causes of increased ED visits during Christmas and New Year, “holiday surge”. Findings include

    • There was no correlation between the number of ED visits and the day of the week Christmas and New Year falls.

    • April and May had higher number of ED visits than Dec

    • Holiday surge is related to reduced services between Dec 26 and Jan 1.